Cancelation Policy
Cancelation Policy for Sedans and SUV’s
All cancelations within 48 hours before pick-up date and time will incur a 50% cancelation charge. Appointments canceled within 4 hours before pick-up time will incur a full cancelation charge. Only delays due to the problems of the airlines will not be charged extra fees. Cancelations or delays due to flight changes, missed flights, COVID-19 issues or other personal reasons will be charged as a cancelation. All airport arrivals clients are expected to come to the vehicle within a reasonable time to not incur an extra charge.
Airport Arrival Policy
All cancelations within 48 hours before pick-up date and time will incur a 50% cancelation charge. Appointments canceled within 4 hours before pick-up time will incur a full cancelation charge. All same-day time changes more than 30 minutes will be treated as a cancelation and a new booking for all appointments other than airport arrivals. There is a 10 minute grace period for all appointment pick-ups. After that, there will be a standby charge in 30 minute increments. Charters do not apply to this rule since client is charged at an hourly rate.
All Others Cancelation Policy
Cancelation Policy for Sedans and SUV’s
All cancelations within 21 days before pick-up date and time will incur a 50% cancelation charge. Appointments canceled within 24 hours before pick-up time will incur a full cancelation charge. Only delays due to the problems of the airlines will not be charged extra fees. Cancelations or delays due to flight changes, missed flights, COVID-19 issues or other personal reasons will be charged as a cancelation. All airport arrivals clients are expected to come to the vehicle within a reasonable time to not incur a extra charge.
Airport Arrival Policy
All cancelations within 21 days before pick-up date and time will incur a 50% cancelation charge. Appointments canceled within 24 hours before pick-up time will incur a full cancelation charge. All same-day time changes more than 30 minutes will be treated as a cancelation and a new booking for all appointments other than airport arrivals. There is a 10 minute grace period for all appointment pick-ups. After that, there will be a standby charge in 30 minute increments. Charters do not apply to this rule since client is charged at an hourly rate.